(8) Runing as service you always clone the console, if started as application you clone the current session (console/RDP). (7) The password is generated for each session, access code is fixed. (6) Using the encryption plugin you can use a longer password or a predefined key. Both sites make an outgoing connection to the repeater and the repeater cross the data. (5) A seperate application "repeater" is needed. (4) The site behind the nat router need to initiate the connection. (2) One site is connected to the internet the other is behind a nat router. PcHelpWare or uvnc2me can be bundled without restriction. If you want to use UltraVNC or UltraVNC SC in combination with a commercial software you need to create a seperate installer or let your installer download UltraVNC. (1) GPL doesn't allow bunding of GPL and non GPL software. A VNC server must be run on the computer sharing the desktop, a VNC client must be run on the computer that will access the shared desktop. VNC, the Remote Frame Buffer protocol (RFB) allows a desktop to be viewed and controlled remotely over the Internet. It means that you can work on a remote computer, as if you were sitting in front of it, right from your current location. The program allows you to use your mouse and keyboard to control the other PC remotely. RemotePC offers regular first year discounts and a 7-day free trial is available.UltraVNC is a powerful, easy to use and free - remote pc access softwares - that can display the screen of another computer (via internet or network) on your own screen. RemotePC HelpDesk starts at $99.50/year for 1 technician with unlimited computers. The remote support session is terminated, the software installed will automatically be deleted from the customer’s device. The service also utilizes Auto-Kill software, so once Customers can end the session at any time. The HelpDesk integration enables technicians to initiate remote support sessions and access your customers’ computers from within these support platforms.Īs far as security goes, remote sessions are initiated using TLS v 1.2/AES 256 encryption. RemotePC HelpDesk can be integrated into four popular support platforms including Zendesk Support, Freshdesk Support, Freshservice Support, and JIRA Support. Multiple Monitor Display – access two or more monitors connected to a remote desktop without any additional software installation requiredĪlso new to HelpDesk, technicians can now provide remote support for customers’ mobile specific issues, letting them remotely control or troubleshoot their iOS or Android device from any web browser, PC, Mac, iOS orAndroid device.Record sessions – save snapshots of sessions to view later from session logs.Performance Viewer – get near 60 FPS when accessing a customer’s computer via desktop, possibly the fastest remote support solution available.Screen Share – provide a demo or assist in troubleshooting by sharing screen with customer.File transfer – exchange files from the customer’s computer with their consent.Chat support – initiate live chat during remote support sessions to offer personalized solutions to the customer.Single Sign-on – enables technicians to securely authenticate their account and access multiple systems with a single set of credentials. With this new update to the HelpDesk service, technicians have access to a variety of features to assist in supporting their customers including:
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